WHAC-A-MOLD LEGAL
Privacy Policy
Effective Date: July 29, 2026
1. Introduction
This Privacy Policy describes how Professional Mold Removal and Assessments Inc, operating as Whac-A-Mold ("we," "our," or "us"), collects, uses, and safeguards your personal information when you visit our website, contact us for service inquiries, or utilize our mold remediation and water damage restoration services in the Brooklyn, NY area. This document establishes the scope of our data practices and reflects our commitment to maintaining the confidentiality and integrity of your information. By engaging with our digital properties or contracting our services, you acknowledge the terms outlined herein. This policy is effective as of July 29, 2026.
2. Information We Collect
To effectively deliver our environmental restoration services, we collect specific data points during your interactions with us. This includes contact form data, such as your full name, mobile and landline phone numbers, email addresses, and physical property addresses. When you submit a service request, we collect specific details regarding the scope of the suspected mold or water damage to dispatch our assessment teams accurately. Additionally, we automatically collect standard site analytics and technical information—such as your IP address, browser type, and interaction metrics—through cookies when you navigate our digital platforms.
3. How We Use Your Information
The information we collect is strictly utilized to facilitate our professional services and maintain communicative transparency. We use your data to schedule site assessments, deliver accurate remediation quotes, coordinate dispatch logistics, and provide critical updates regarding ongoing restoration projects. Furthermore, your information allows us to handle billing, enforce our contractual agreements, and respond to your direct inquiries efficiently. Analytics data is utilized internally to optimize our website's performance and ensure you can find critical emergency service information when you need it most.
4. SMS/Text Messaging Communications
We do not sell or share your mobile phone number or SMS opt-in data with third parties for marketing purposes. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of receiving messages, and HELP for help.
SMS consent is collected solely when a visitor voluntarily submits their phone number through our website's contact or service-request forms to facilitate direct communication regarding their project. This consent is entirely voluntary and is not a condition of purchase for any remediation or assessment services.
5. Cookies and Tracking Technologies
Our digital infrastructure utilizes cookies, web beacons, and similar tracking technologies to enhance your browsing experience and ensure site functionality. These standard technologies collect technical session data, which aids us in understanding how visitors navigate our site. You retain the ability to configure your web browser to refuse all or select cookies; however, please be aware that certain site features—such as online appointment scheduling—may function sub-optimally without them.
6. How We Share Information
We operate under a strict commitment to your privacy: we do not sell your personal information to third parties under any circumstances. The data we collect is shared exclusively with vetted service providers and subcontractors who require such information to perform necessary business operations on our behalf. These partners may include specialized laboratory testing facilities for mold samples, billing processors, and operational software vendors. All service providers are contractually obligated to safeguard your data and utilize it solely for the purpose of delivering our restoration services.
7. Data Retention
We retain your personal, structural, and service-related information only for as long as is strictly necessary to fulfill the purposes outlined in this Privacy Policy. This includes the duration required to provide contracted remediation services, comply with environmental regulations, resolve legal disputes, and enforce our internal agreements. Once the retention period expires, your data is securely archived or systematically deleted in accordance with industry best practices.
8. Your Privacy Rights
Depending on your jurisdiction, you may be afforded specific rights regarding your personal information. These may include the right to request access to the data we hold about you, the right to request corrections to inaccurate information, and the right to request deletion of your records under certain circumstances. To exercise any of these rights, please contact our administrative team using the provided contact information. We will process your requests in accordance with applicable state and federal data protection laws.
9. Children's Privacy
Our environmental and restoration services are intended strictly for property owners, property managers, and adult decision-makers. We do not knowingly solicit or collect personal information from individuals under the age of 18. If you are a parent or guardian and become aware that a minor has provided us with personal information without appropriate consent, please contact us immediately so we may take swift action to expunge the data from our operational systems.
10. SMS Consent and Data
Consent to receive text messages is collected only through the opt-in form on this website, with unchecked boxes that require an active selection. Consent is collected separately for marketing and non-marketing/service messages and is never a condition of purchase. Message and data rates may apply and message frequency varies. You may reply STOP at any time to opt out, or HELP for assistance. Consent records, phone numbers, and opt-out status are retained solely for compliance and service delivery.
11. Changes to This Policy
As business operations expand and regulatory requirements evolve, we may occasionally update this Privacy Policy to accurately reflect our data handling protocols. Any material modifications will be posted directly to this page, and the "effective date" at the top of the policy will be updated accordingly. We encourage all ongoing and prospective clients to review this page periodically to remain informed about how we are protecting your information.
12. Contact Us
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact our administrative office directly at:
Phone: 917-885-9358
Email: [email protected]
Address: Professional Mold Removal and Assessments Inc, 1531 East 36th Street, Brooklyn, NY 11234
Professional Mold Removal and Assessments Inc.
1531 East 36th Street, Brooklyn, NY 11234
917-885-9358 | [email protected]
© 2026 Professional Mold Removal and Assessments Inc. All rights reserved.